CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help!

Send us an email at helenshautehats@gmail.com or contact us via phone at 1-877-966-6397. 

Thanks for submitting!

 
Returns & Exchanges from Helen's Haute Hats
If you are unhappy with your order, we are happy to return or exchange any item within 10 days of date of arrival in the original packaging. All tags must be attached and the item must be in unworn condition. 
Simply fill out this form and send in your purchase. Customer is responsible for shipping fees to send the order back. Shipping fees are non refundable.  
 
All returned items are carefully examined and inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a refund or credit. 
 
Once your return is received and inspected, you will receive an email to notify you that we have received your item/s. We will also notify you of the approval or rejection of your return or exchange. 
 
If approved, then your refund or exchange will be processed within 7-10 business days of receipt.
 
Please be sure to pack the hat carefully and securely before sending back to us. We are not responsible for lost or damaged packages being returned. If your item is lost or damaged during transportation or for any delivery issues, please contact the shipping company you selected for assistance.
 

How long will it take for my order to arrive?

  • Please allow 7-10 business days for your order to be processed. 

  • Once your order is processed, it will be mailed via USPS Priority Mail. 

  • Orders are estimated to arrive within 3-5 business days after orders have been processed and shipped.

  • Please note there may be delays as our USPS partners are currently experiencing regionally and/or nationwide. 

  • If there is a problem with your order, you will be contacted directly. 

Security & Privacy Policy

 

Placing Orders Online

 

Here at Helen’s Haute Hats, LLC, we do our very best to ensure that your shopping experience is not only convenient, but safe as well. We have in place physical and electronic safeguards to protect the security and privacy of your personal information. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

If for any reason you feel uneasy placing your order over the internet, feel free to call us at 877-966-6397, and we can assist in placing your order over the phone.

Information We Store & "Cookies"

 

We only collect and safeguard the personally identifiable information you voluntarily provide to us, including your name, address, phone number, email, payment details (including credit card information), comments, feedback, and product reviews. 

 

"Cookies" are used by Helen’s Haute Hats, LLC in conjunction with your web browser in order to keep track of your movements through the site. This enables us to store the items you may have been interested in, your search queries, and products in your shopping basket. Helen’s Haute Hats, LLC does not, and cannot use "cookies" to retrieve any personal information from your computer.

We use cookies for a number of purposes, including:

  • Understanding how you use our website

  • To monitor and analyze the performance, operation, and effectiveness in order to improve the Wix Platform

  • For security needs and fraud-protection purposes and in order to identify and prevent cyber-attacks

Cookies that are used by Wix.com (Helen’s Haute Hats, LLC website platform) should be divided into two types:

  • “First-party Cookies” -  Cookies that are placed by Wix

  • “Third-party Cookies” - Cookies that are placed and used by third-party companies which are Wix’s partners

It is important to note that Wix.com cannot access third-party cookies; nor can other third-party organizations access the data in the cookies we use on our website. Wix doesn't allow third-parties to use the cookies for any other purpose.

 

Privacy Policy Updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. We are committed to providing our customers with the highest level of customer service possible, as well as a positive shopping experience.

IMG_2182.JPG